Amazon drivers quit their jobs after workers in an Amazon warehouse on Staten Island, New York, demand increased protection and payment after several workers in the facility have been diagnosed with COVID-19. Start the delivery route when you are preparing.
Paul Hennessy | Barcroft Media | Getty Images
Amazon Delivery companies across the United States have instructed workers to bypass daily inspections aimed at ensuring that vans can be driven safely.
As a safety precaution, Amazon requires contracted delivery drivers to inspect the vehicle at the beginning and end of the shift. However, some drivers say they are under pressure to ignore the damage and complete the inspection as soon as possible so that the delivery company can avoid removing the van from the road. If the shipping company removes the van from the road, there is a risk of losing valuable package routes and the driver may lose the shift.
These inconsistent inspection practices undermine the company’s public message on worker safety. Also, the tensions faced by delivery partners between ensuring driver safety and responding to Amazon’s aggressive delivery quotas, which can range to hundreds of packages per driver per day. Is emphasized.
CNBC told 10 Current and former Amazon delivery drivers in Georgia, Ohio, Indiana, Illinois, Kentucky, and Texas range from clogged doors and tires with little or no tread to broken backup cameras and broken mirrors. I had various problems. They say the manager ignored these issues and told them to complete the delivery as usual. Some of these drivers demanded that they remain anonymous for fear of retaliation from their employers and Amazon.
“They will tell us that everything is great and that it will work,” said Chastity Cook, who stopped working for an Amazon shipping company in Illinois earlier this year. “We just checked the list. We read it and don’t even stop to make sure everything is there.”
Cook’s former employer, Courier Express One, was not asked for comment.
Amazon told CNBC in a statement that the company regularly audits compliance with shipping companies’ safety policies, including twice daily vehicle safety checks. Amazon will shut down the vehicle until the safety issue is resolved, the company said.
“If the safety protocol is violated, we will take various steps, such as terminating the relationship with the DSP. [delivery service partner] For good reason, I’m actively investigating the experience of this story, and I don’t think it represents more than 150,000 drivers who deliver packages safely every day. “
Launched in 2018, Amazon’s DSP program plays a key role in the company’s vast fulfillment and logistics operations. The DSP network consists of at least 2,000 contracted shipping companies and 115,000 drivers in the United States, often distinguished by a blue Amazon-branded van that handles the last mile to the shopper’s doorstep.
Because the DSP network is run by partners, drivers and managers are run arm-length from major retailers. According to the driver, the working environment and management quality vary greatly from DSP to DSP.
Amazon has previously informed drivers of safety best practices and stated that it has invested hundreds of millions of dollars in safety mechanisms across DSP networks. Prior to resigning as CEO, Amazon founder and chairman Jeff Bezos Pledge To make safety and employee satisfaction a bigger focus of the company.
The company is increasingly dependent on software and in-vehicle technology to monitor driver safety.Amazon Deployed AI-compatible cameras in February A delivery van designed to detect safety breaches for years I used an app called Mentor Track the driving behavior of the driver. Drivers and DSPs will be partially scored by Amazon for compliance with safety measures that can determine their eligibility to receive bonuses.
The shipping company has found a workaround for some of these tools. Deputy Reported in May, some DSPs advised drivers to turn off Mentor in the middle to ensure that Amazon’s delivery goals were met.
In addition, Amazon continues to face extensive oversight of warehousing and delivery workers’ safety and handling. More and more drivers are under pressure to deliver packages to Amazon’s more than 200 million prime members Talk about working conditionsIncludes claims that workers routinely urinate in bottles Driven into a dangerous situation While on the road.
CNBC takes screen records of the inspection process, called the Driver Vehicle Inspection Checklist, and shows step by step how it works.
The driver opens the Flex app and scans the barcode of the vehicle paired with the app. The app will then display a window instructing the driver to start the inspection.
The driver checks the front, passenger, rear, driver, and cab of the vehicle. Each category has several subsections that need further inspection, such as van lights, tires, mirrors, steering, cameras and brakes.
If the driver marks a problem with the van, the Flex app will prompt you to contact the manager immediately. The app also does not show the driver the parcel delivery route. Once the van has been repaired, the first driver assigned to the vehicle must verify that the issue has been fixed in the Flex app.
Otherwise, the screen at the end of the checklist will display “No vehicle issues reported”. The driver should check the box that says “I hereby prove that my scrutineering report is true and accurate.”
Amazon recommends that drivers do not drive dangerous vehicles in their DSP safety manuals and documentation. The inspection guide, distributed to drivers and viewed by CNBC, is in bold and red font and states, “Do not operate unsafe vehicles on the route.”
Another 11-page safety manual for DSP states that “drivers must immediately report any vehicle defects, including malfunctions and defects.” The undated document also states that pre- and post-trip inspections are required to “ensure that the assigned vehicle is road-ready and that there is no risk of interfering with the safe operation of the vehicle.” increase.
However, drivers have stated that vehicles have permanent safety issues, from clogged doors and broken backup cameras to unlocked tires and seatbelt baldness, and managers checklist these issues. I’m discouraged from reporting to.
“I was told not to mark the van if it broke, because the van wouldn’t be able to drive,” said Cook, an Illinois driver. “They said they would report damages to management.”
Amazon.com’s delivery driver will carry the box to a van outside the delivery facility in Hawthorne, California, on February 2, 2021.
Patrick T. Fallon | AFP | Getty Images
One former Austin driver who wanted to remain anonymous for fear of retaliation from his former employer said the manager said he wouldn’t shift that day if he marked something wrong with his car.
The driver said he noticed many safety issues while working on the DSP. Some vans broke backup alarms that warned pedestrians and other vehicles when the van was moving backwards. Check engine lights and other sensors were flashing frequently in the van — even jokingly that the driver looked like a Christmas light.
Andre Kirk, a former Amazon delivery driver in Indiana, remembered when he was inspecting a van and noticed that the check engine lights were on. Kirk thought it meant it was supposed to be out of service, but he was forced to drive it anyway.
Concerned about his safety, Kirk drove a van to nearby Jiffy Lube. The repairman told Kirk that he couldn’t work with the Mercedes-Benz sprinter van used in some DSPs, so Kirk decided to return to the road and complete the shift as safely as possible.
Kirk said he was confused about why DSPs wouldn’t let employees report problems like they experienced during scrutineering.
“I felt something was wrong. Would you like to report this?” Kirk said. Person dismissed from DSP in May, In an interview. “Why am I still driving it when this shouldn’t be working?”
Kirk’s former employer, FAE Distributor, was not asked for comment.
After the driver flags the problem during the inspection, Amazon requires the DSP company to “ground” the vehicle or stop driving for repair.
The driver says the manager avoids grounding the vehicle because he doesn’t want to give up the delivery route. For example, if the DSP is forced to ground three vans for repair, the fleet may not have enough spare vans to handle all the delivery routes that Amazon has assigned for the day. ..
Losing a delivery route can cost DSP.
Amazon pays contracted delivery companies for all packages delivered weekly and all delivery routes they pick up. According to drivers and former DSP owners who wanted to remain anonymous, as they are still in the logistics business.
The former DSP owner said he tried to fix the vehicle problem as soon as possible, but instructed the driver not to mark the problem in the Flex app to avoid van grounding and “falling routes”. ..
Deleting a route not only financially damages the DSP, but can also affect the score assigned by Amazon.Amazon Rank delivery partners On a scale from “Poor” to “Fantastic +”, take into account delivery performance and more. If your DSP ranks down, you may lose your bonus payments or receive bad routes in the future.
A driver in Indiana said, “There is a possibility that the side doors will break, the front doors will break, and the vehicle will be grounded, so there is no need to report.” “And you have your route.”
Amazon DSP tells the driver to bypass the safety check
Source link Amazon DSP tells the driver to bypass the safety check