Kim Cadena was shocked by the internet charges that arrived on July 21st. With the same 100Mbit / s plan, prices jumped from $ 50 to $ 81 per month. Mx. Cadena (using gender-independent honorifics) has been a customer of ComcastXfinity for two years. The service started with a $ 30 monthly promotional fee and was raised to $ 50 in the second year. Now it’s up again.
Mx.Cadena, a residential analyst in Alexandria, Virginia, is waiting City fiber network, This is not expected to be completed for another 4 years. Until then, Mx. Cadena says she has two providers to choose from, ComcastXfinity or Verizon Fios, “I need more and better internet, not just people like me who can buy fast and my Wi-Fi.”
Owen Davis in Brooklyn, NY was just as surprised when the price of his service soared last year. When he signed up for Optimum in 2017, he paid $ 39.99 a month. Two years later, it went up to $ 49.99.
Then, in August 2020, the price soared again to an additional charge of $ 69.99. Davis said the company unknowingly subscribed to a more expensive add-on and discounted invoices at promotional rates.
Davis, a PhD candidate in economics, said he had not received any emails or other communications regarding the change. “It all seems to be designed to lock customers in unprotected price increases and then make them feel like a lump because they didn’t notice before,” he said.
Are Broadband Internet Bills Too High? Here’s how to fix this:
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