Tulsa, Oklahoma 2021-07-21 12:08:42 –
Tulsa, Oklahoma — When you need help in an emergency, many of us take it for granted and dial 911 with our cell phone.
However, this does not apply to at least one mobile phone customer who was able to seek help from 2News Oklahoma Problem Solvers.
The world of mobile phones is certainly convenient for many, but confusing for others and even worrisome for a few.
“I’m worried about people,” Jim Riggsby told us. “I hope no one will die in this situation.”
Jim uses mobile phone services through Assist Wireless, a subsidized program that provides affordable services to people with disabilities and low-income customers., Sometimes even free.
But Jim, like him and his wife, is afraid that some of them could be at risk.
“I can’t call 911, so I don’t want to see anyone suffering.”
That’s his concern, says John.
His first call from Assist Wireless was unable to call 911.
And that happened to him twice.
For the first time, when he witnessed a nasty car accident and pulled him to help.
“I couldn’t dial 911. Fortunately, someone came behind me and was able to dial 911 on their phone.”
Then Jim remembers when they found the lost child, wandered around and confused.
So he says he had to spend valuable time looking up his regular police number and asking for help that way.
“It’s a big concern for me because there are so many people who depend on this phone.”
They gave him another brand of phone when he drew his dilemma to the attention of Assist Wireless.
Unfortunately, Jim says he couldn’t dial 911 on the next exchange.
He wonders what the consequences will be.
“If there was a medical problem, I couldn’t make a phone call or my wife or house was on fire.”
2News Oklahoma Problem Solvers has repeatedly emailed and called the Assist Wireless headquarters for comment, but so far no response.
So I contacted the Federal Communications Commission, which regulates cell services.
Deputy Director Eduard Bartholme thanked Problem Solvers for drawing their attention to this.
“We take access to 911 seriously,” he said, as the FCC will investigate.
If you are experiencing the same issue, the FCC would like to hear from you.
You can do it:
- Call 888-225-5322, Option 4.
- Or you can use this to file a complaint Online form.
Contact the problem solver:
Stay in touch with us anytime, anywhere-
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