Cleveland, Ohio 2020-11-19 17:49:53 –
Cleveland (WJW) – FOX 8 I-Team reveals why so many residents couldn’t get an answer when they called Cleveland Public Power to report power outages and disconnections after strong winds Did.
It turns out that the CPP call center is closed. Having delved into this for days, the city of Cleveland said it is taking steps to prevent the repetition of what happened on Sunday.
Last Sunday, a flood of 5,000 calls was answered by only a handful of people. The Cleveland Public Park call center was found to be closed on Sundays, despite the FOX 8 weather forecast predicting dangerous winds and potential damage.
We passed the news on to Jan Smith. Jean Smith tried to call again and again while he was on hold endlessly.
“I don’t understand that. They want our money. But they don’t have anyone in the cell center. It’s unacceptable,” Smith said.
No one in Cleveland City Hall faced a question from Team I on the camera. People under the Cleveland Public Park block don’t do that either. For days we contacted the city authorities directly. In addition, we contacted half a dozen people paid to process inquiries from the news media.No one will stand up to explain why the system that helps you failed
“The CPP receives forecasts of strong winds on a regular basis, but this particular storm was unusually severe. Normally, when we notice an approaching storm, our staff and crew are based on the severity of the damage. We will retain and restore service to address the issue, “the city hall finally said in a statement.
“We also increased the number of incoming phone lines from about 120 to 260. The incoming phone line should not receive” trouble “messages. We are also planning to acquire an interactive voice response system that can receive up to 1,800 calls at the same time. “
Earlier, Cleveland City Council member Mike Pollensec said. He said many residents called him because he couldn’t reach the CPP.
“We need a better way to serve the general public. We need a better system,” he said.
According to the city, at peak times, 8,797 Cleveland public electricity customers had no electricity available.
Smith and many other inhabitants have lost patience.
“I always want people in the call center, always,” she said.
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Cleveland Public Power call center not staffed on Sunday despite high winds in forecast Source link Cleveland Public Power call center not staffed on Sunday despite high winds in forecast