Lexington-Fayette, Kentucky 2021-03-19 09:12:38 –
Denver — That Lisa Angelo isn’t past the morning I don’t regret a cup of coffee She ordered on Christmas Eve at the Gaylord Rockies Resort & Convention Center in Aurora, Colorado.
“Every day I think about it,” Angelo said. “I was able to go to Gaylord with a guest outside the town and take her children to ice skating. It was cinnamon d’Arcerate.”
Angelo didn’t even stay at the hotel, but ordered coffee from a convenience store in the market inside.
Next Monday, she received a warning from her bank, USAA, about a lack of funds.
“I’ve never had enough funding fees. I’m very careful about how I pay for the money and invoices there,” he said, thinking the debit card must have been scooped out at first. Angelo said. “Then I realized that $ 5,705.70 was the amount of dollars put in twice. $ 5.70 and $ 5.70. It’s the” Travel to Paris “Cinnamon d’Arsate. “
What she thought was a simple refund was a nightmare of more than two months of phone calls and emails between USAA and Gaylord Rockies.
One email states that the Gaylord supervisor apologized, “I’m sorry about this situation. I’d like to fix it at the bank soon.”
The supervisor wrote that the accounting team processed the refund on January 22nd.
However, according to her records, USAA never received the refund, and the bank first deposited $ 5705.70 into her account, but last week regained money from her account.
“No one has my back. I’m sandwiched between USAA and Gaylord and no one is listening,” she said. “I want my money back to me. This is very stressful.”
Neither USAA nor Gaylord spoke on the camera.
“USAA is in contact with our members and we are working with merchants to resolve the issue,” said a bank spokesman.
A hotel spokeswoman said, “We take customer concerns very seriously and work directly with our guests to address the issue.” “If necessary, we will provide appropriate documentation to third-party financial services or institutions to facilitate customer resolution. We will not comment on specific guest issues as a privacy issue.”
Angelo said he received an answer from USAA after the reporter began asking questions.
“Within hours after you contacted them, I received the money in my account as a provisional credit, so I’m back in the black where I can actually pay my bill. “She said. “And it doesn’t matter who it’s blaming anymore. I just want to fix it. I want to get it right.”
This story was originally published by Jaclyn Allen KMGH In Denver.