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this week Am Tower Off Center, Host Mark Amtower interviews Martha Dorris, a former federal executive, supporter and expert of the well-known Customer Experience (CX).
The topics discussed are:
- What is CX and why do you need it
- CX attributes and challenges
- How it fits into federal agencies and why more
- Great place to work in GPRA, Government and CX
- Annual Service Award to Citizens
- Why the industry needs to pay attention
Customer Experience: What is it and why do you need it?
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