Lifestyle companies chose TCS as their transformation partner and OmniStore as their core platform because of their flexibility, intuitive interface, and ease of adoption. TCS OmniStore grows Duluth Trading by replacing traditional point-of-sale systems with a modern service-based integrated commerce platform that integrates and extends existing channel and customer touchpoints and flexibly adjusts the omni-channel customer journey. Effectively support your strategy. In a press release, TCS acts as a single commerce platform for all in-store commerce, including point-of-sale, MPOS, scan-and-go, and curbside pickups.
Tata Consultancy Services (TCS) is working with Duluth Trading in the United States to drive an omni-channel checkout experience using TCS OmniStore, an award-winning AI-powered unified commerce platform. Duluth wanted to improve its in-store experience by leveraging digital data and expanding its sales channels. Increased customer satisfaction and increased sales.
The platform enables all Duluth Trading stores across the United States to increase visibility of purchased items across channels and expedite checkouts and returns. For clerk, TCS OmniStore provides real-time access to universal carts, promotions and orders, item information, and inventory, connecting the context between online and the store. Store Associates will use this information to upsell and cross-sell to provide personalized recommendations. The platform does not require a lot of training and has a simple and intuitive user interface that increases productivity. The omni-channel mixed basket sales and simplified returns feature implemented by TCS OmniStore helped Duluth Trading significantly improve customer satisfaction and sales and drive growth.
Part of the TCS AlgoRetail suite, TCS OmniStore is a microservices-based future commerce platform that allows enterprises to flexibly adjust their integrated omni-channel customer journey without worrying about channel constraints. And apps can be deployed quickly. We can serve a variety of industries, miscellaneous goods, discounts, specialty, fashion, restaurants, post offices, telecommunications, travel and hospitality industries.
“Our retail and IT leadership is a great complement to how OmniStore performed during the peak holiday season, especially in its ability to sell products to customers regardless of location. We can offer a wider range of services at the cash register in our customer interactions. This was an important part of the successful sales approach of this past holiday season. At the beginning of 2023, mobile solutions I’m happy to learn more about how to expand your entire retail chain and attract customers in new ways within your store fleet. ” Christopher Teufel, Senior Vice President of Information Technology and Logistics, Duluth TradingSaid in a statement.
“As a leader in retail business transformation, TCS has unique insights into the industry’s omni-channel needs and traditional point-of-sale constraints. A strategic initiative to partner with Duluth Trading to rethink the in-store customer experience. TCS OmniStore enables a seamless omni-channel customer journey while laying a solid foundation for future retailers. ” Shankar Narayanan, Business Group Head, Retail Cluster, TCSSaid.
Fiber2Fashion News Desk (GK)
Duluth, USA Transforms In-Store Checkout Experience at TCS Omni Store
Source link Duluth, USA Transforms In-Store Checkout Experience at TCS Omni Store