Family says they flew to Hawaii only to have vacation scuttled by wrong type of COVID-19 test – Tampa, Florida

Tampa, Florida 2021-04-07 10:42:03 –

Wisconsin family says They are out about $ 5,000 After a vacation to Hawaii, he was sunk by the turmoil over the COVID-19 test.

After being infected with the virus on Christmas, the Casey family in Menomonee Falls had to go out and go somewhere warm.

“For the last 24 days, four of us have been locked up in our house for 24 days,” Katie Casey said.

“Our kids had no symptoms, but 10 days have passed since the last symptomatology, so they are the most annoying because they were stuck. They are me, even during the winter. We were stuck with us and we wanted to see them smile, “said Patrick Casey, Katie’s husband.

The family decided to travel to Hawaii.

“We hyped the kids for about three weeks,” Katie said.

Katie, Patrick and her children, between the ages of four and two, drove to Chicago and boarded a southwest flight to Maui on January 25. After traveling 13 hours with two young children, they got off the plane and learned that they had the wrong type of COVID-19 test.

Ted S. Warren / AP

Passengers will pass the Alaska Airlines sign with information regarding the provision of COVID-19 test information before flying to Hawaii at Seattle-Tacoma International Airport in Seattle on Monday, March 1, 2021. (AP Photo / Ted S. Warren)

“We had an antigen test, but didn’t know it wasn’t acceptable,” said Patrick Casey. “When they saw our test at Maui Airport, what they did was actually flip through a piece of paper that four were accepted and three were unacceptable. Neither of us worked in a medical professional and didn’t know if there were seven different ones, not to mention two different types of tests. “

Katie Casey said that when booking her family’s flights online, nothing stood out saying she needed some sort of negative COVID-19 test.

Southwest introduced the family Hawaii Travel Website Here, the couple had to create a secure travel account, fill out a health checkup, and upload a negative test result once they got it. I also had to download the contact tracing app on my phone.

They were linked to Travel partner website For more information on the COVID-19 test.

“Hawaii had a list of trusted partners who could take the test,” said Katie Casey.

“Katey and I spent a lot of time registering for Safe Travel Hawaii,” said Patrick Casey.

The website states that it only accepts so-called (NAAT) nucleic acid amplification tests in accredited laboratories from “Reliable Testing and Travel Partners”.

Katie Casey said she didn’t understand what NAAT meant, so she scrolled down the page looking for a “trusted partner.” There, she discovered that CVS Health was listed — she and her family conducted their antigen COVID-19 test.

“I have to take the test within 72 hours of leaving the mainland and I have to take the test on Friday because I’m going out on Monday. I was worried about the timeline there and wanted to do it quickly. Katie. “We also need to upload the test results to their website before we leave for Hawaii,” Casey said.

The couple later said their test results were still “pending” after they uploaded them.

After confronting officials at the airport, Casey’s made a decision.

“They told us that we had to quarantine for 10 days or could look back and take the test there,” Katie Casey said. “Or, I just went home, took the test, boarded the plane with four people, and went back to Hawaii for only a few days. That didn’t make sense.”

Officials said a $ 5,000 per person fine would be imposed if the family did not self-quarantine.

“We’ll talk to Hawaiian health officials and explain to him that we were already infected with COVID-19 and he wasn’t interested in seeing our results or anything about it. “I did,” said Katie Casey.

The family chose to go home and stay home.

The Menomonee Falls family flew to Hawaii, got off the plane and noticed that the COVID-19 test was wrong.

“So I had to take one diaper rash for the rest of the way because my daughter didn’t have enough diapers to return on the 14-hour flight. She got a terrible diaper rash. “Katie Casey said. ..

With the return flight, extra charges, and the money they lost on Airbnb, the Casey family is about $ 5,000.

“I want to get it back, but only the fact that this could have happened to us is the most annoying,” Katie Casey said. “There were many places that could have been notified to us.”

Their trip to Hawaii wasn’t with the sun and sand. It was the time spent at the airport and on the plane.

“Our son actually counted the number of flights, so we were on seven different planes,” she said. “He’s like,’Mom, I don’t want to fly again!'”

Below are answers from CVS, Southwest, and the Governor of Hawaii.

Hawaii Governor’s Office:

The family has had this experience on a recent visit as the Hawaii Safe Travel Team is continually working to clarify travel requirements for Hawaii during this ongoing pandemic on its message and website HawaiiCovid19.com. I am very sorry for that. Travelers are strongly encouraged to study and understand the rules of the places they plan to visit. HawaiiCovid19.com is clearly and frequently highlighted on all Hawaii websites and many travel sites.

To reduce the health risks of traveling during this active pandemic, the state of Hawaii conducts a mandatory 10-day quarantine for everyone entering the state, both residents and visitors. I will. To facilitate travel as safely as possible, travelers can seek quarantine exemptions. The state of Hawaii has posted all the requirements for bypassing forced quarantine on its website HawaiiCovid19.com. This site makes it very clear that Hawaii does not accept antigen testing.

About couples uploading antigen tests to the Hawaii Safe Travel website:
If the test result is validated by the system, the status of the result will be read as COVID-19 Negative within minutes.

For couples who have not been informed that the COVID-19 test is incorrect prior to flight:
Our site makes it very clear that Hawaii does not accept antigen testing. Travelers seeking a 10-day quarantine exemption should schedule their tests through a trusted trip or test partner. A current list of trusted travel and test partners can be found at HawaiiCovid19.com.

Not all CVS perform tests that meet Hawaii’s requirements. Travelers are strongly encouraged to select a trusted test partner from the links on the state website.

Regarding a statement claiming that couples are not allowed access to luggage to obtain infant diapers at Maui airports:
Travelers cross from the arrival gate to the processing center. When the process is complete, the center will be closed. For most travelers, this is a couple of minutes of interaction with the airport screener.

If the traveler creates a valid negative test and does not meet the exemption option conditions, the traveler signs a quarantine order, confirms the information (contact information and accommodation) and clears the county requirements. You are then free to pick up your luggage and leave the airport for direct access to the quarantine site.

If travelers choose to return to the mainland instead of quarantine, they will book their flight. They are free to sign self-quarantine orders, collect luggage and check in flights. Once the process is complete, you will have access to your package.

Why did Hawaii not allow families to undergo the COVID-19 test in Hawaii after their long flight, or why was Hawaii willing to work with them to understand this?
Hawaii’s Safe Travel Hawaii Program is a multi-layer process designed to mitigate the COVID-19 epidemic in the community from trans-Pacific visitors and resident passengers arriving at airports / ports throughout the island. .. Requesting a negative test result before boarding a flight to Hawaii prevents contact with others on the plane and minimizes positive cases entering the state. Allowing the option to test on arrival does not achieve these goals.

To share some perspectives, Hawaii welcomed 8,484 travelers on this family’s travel day. Of these, 7,514 chose to meet all the conditions for exemption from quarantine and enjoyed their time in Hawaii. Of these travelers, 2,988 were returning residents, many of whom chose to accept quarantine restrictions. Few travelers chose to return home that day.

Hawaii does not restrict entry into the state, and our team helps our visitors make their own choices during the pandemic. We all hope that Hawaii can quickly return to providing an unobstructed visitor experience. I hope Casey’s toddler and the whole family are healthy and healthy.

Southwestern response:

There is no record that the family requested a refund. According to our information, the family canceled their originally planned return trip and used those funds for a southwestern trip from San Francisco to Chicago the day after arriving in Hawaii. Last-minute changes like these are affordable and easy, without low fares and change fees as the Southwestern policy of the 50-year brand standard. Hawaii’s requirements are to travel to Hawaii on Southwest Airlines, from initial research and purchases on Southwest.com to pre-travel email communications that provide destination-specific resources and are sent multiple times in advance. It will be prominently shared multiple times with all traveling customers. Travel, online and airport check-in processes, airport boarding announcements. Updated travel information is also aggregated in the online hub for regional travel restrictions in the pandemic: Southwest.com/coronavirus/Hawaii [southwest.com]..

Our heart is directed at this family. We hope that you have never heard of a Southwestern customer experiencing a travel interruption. In addition to the long-standing flexible policy I shared, we always accept additional conversations to work directly with our customers. In this case, we will refund an additional charge of approximately $ 30 per person in the southwestern part of your return home.

CVS response:

Since Hawaii launched the pre-travel COVID-19 inspection program in October last year, we have been a reliable inspection and travel partner in Hawaii, and the state of Hawaii has established a pre-travel COVID-19 inspection program. I am aware of the requirements. .. Currently, there are over 4,000 COVID-19 drive-through test sites in some locations at CVS pharmacies, providing the types of tests that the state requires for this program. We recommend that you use the following links to properly access sites that offer the types of tests that meet the state requirement cvs.com/selfpaytesting. COVID inspections for travel and leisure purposes are not normally covered by insurance, so this option allows travelers to pay for their inspections.

As described on our website, we are currently managing a testing site at the CVS pharmacy location that uses two COVID-19 tests to check for active infections. Our rapid results testing site performs antigen testing and returns results within a few hours. Other test sites send samples to independent, off-site third-party laboratories where they perform polymerase chain reaction (PCR) tests, averaging within 2-3 days. .. If you are taking the test for a specific purpose, such as travel, you need to make sure that you have selected the appropriate test, depending on the requirements of the airline, destination, or other required organization. Certain travel destinations and airlines do not accept quick results testing.

This story was originally published by Christine Burn TMJ4 In Milwaukee.

Family says they flew to Hawaii only to have vacation scuttled by wrong type of COVID-19 test Source link Family says they flew to Hawaii only to have vacation scuttled by wrong type of COVID-19 test

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