Honolulu working on easing months-long backlog at licensing centers – Honolulu, Hawaii

Honolulu, Hawaii 2021-07-12 08:12:46 –

Honolulu (KHON2) — Hundreds of thousands of Oahu residents need to obtain a driver’s license and other documents renewed in 2021.

The city and county of Honolulu are urging Governor David Ige to book as soon as possible if his state ID or driver’s license expires within the next few months. Extended the expiration date of the expired license Until Tuesday, June 8th.

According to the city, about 90,000 expired licenses and state IDs were rolled over in 2021, after which about 30,000 were renewed, leaving the remaining 60,000.

“Of course, the challenge is that we have a driver’s license and state ID that will expire again this year, which is the cause of the backlog,” explains Nora Miyazaki, Honolulu’s director of customer service.

According to Miyazaki, there are about 140,000 more licenses that will expire by December 31, 2021.

“We’re rolling to 200,000 numbers, which is more than twice the number we can usually handle,” she said.

Licenses and IDs are still good, but there are about 60,000 residents who need a Gold Circle Star (Real ID) to travel before October 2021.

“My advice to people is not to wait until the very end, because we get a lot of calls and the expiration date is too close to get stuck and we can’t make a reservation at AlohaQ.” Miyazaki added.

She said the city is working hard to mitigate the backlog, despite limited staff and COVID-19 Tier 3 restrictions.

“We have now gone to represent lanes in all satellite city halls for certain transactions such as paying your bills, getting a bus pass,” she said.

She added that she is working on opening as many appointments as possible so that anyone in need of an update, transfer, or duplication can do so.

“We plan to open a cancellation queue line at the largest three driver’s license locations, and that cancellation queue is designed to fill no-show slots,” she said.

According to Miyazaki, in some places, 30% of bookings are reported to be no-shows, hoping that the cancellation queue will start within a few weeks.

For those who have a card expiration date of 3 months or less, AlohaQ..

If you need a Real ID, you can’t make a reservation yet and you’ll need to use it when the cancellation line opens.

She advises people to check Aloha Q frequently. Check to see if your appointment is open, especially during the evening hours.

She said the waiting time for car reservations has been reduced to a month, but she recommends using the car bureau kiosk across the island or mailing it at the time of renewal.

“We aim to reduce the backlog by the end of the year. That is our goal,” Miyazaki added.

She said the city is also considering an extension, but that has not yet been finalized.

Honolulu working on easing months-long backlog at licensing centers Source link Honolulu working on easing months-long backlog at licensing centers

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