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More complaints come in about problems accessing COVID-19 test results – Denver, Colorado

Denver, Colorado 2020-11-19 18:57:49 –

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Centennial, Colorado — Viewers say they have problems accessing MAKO Medical’s COVID-19 test results and continue to complain about the Contact Denver 7 chipline.

They are dissatisfied with the seemingly overwhelming phone system and the confused web portal.

Earlier this week, Denver7 aired a story about an Aurora woman who had been waiting for more than a week to find test results. She visited Centennial’s MAKO Medical test site. After her talk, it became clear that she was not the only one experiencing the same problem.

“I sent an email to the Help Center, but there is no response. I make a call. I make a call to the two numbers given. I have set up the portal and checked the portal,” the story tells. Another viewer, Cheri Hurd, who contacted Contact Denver 7 after seeing it, said.

On Friday, it’s been a week since Haad was tested for COVID-19, and results were promised in three to four days.

“We’re stuck here because we’re just trying to do the right thing and don’t want to spread anything. We’re furious,” Haad said.

CJ Davis said he went to the Waterworld test site almost a week ago and is still waiting.

“The only thing I don’t know is frustrating,” Davis said.

Some viewers were able to find the results after contacting another customer service line provided to Denver 7 during the reporting process. If you do not have access to MAKO Medical results, please call 719-416-5857.

The CEO of MAKO Medical responded to the complaint and said in a statement that he was working to improve the telephone system.

“Our lab has consistently produced COVID results 24-48 hours after receiving it in our lab, but has problems with the patient portal where we log in to receive the results. We are aware that we have citizens. If the login name you enter does not exactly match the name provided on the actual field test site, you may run into problems. We work with citizens. It provides clearer instructions to the patient portal while ensuring that patients understand the results, and builds and implements additional telephone infrastructure and software. The MAKO team has processed more than 2.2 million COVID-19 tests since April and treats all tests as urgent because we know people are waiting. “

-MAKO Medical, Chief Operating Officer, Josh Arant



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