Las Vegas, Nevada 2021-07-23 17:44:21 –
Las Vegas (KTNV) — Several unemployment claimants have contacted 13 Action News about issues they are currently experiencing when trying to submit to the Nevada Employment Training and Rehabilitation Department (DETR).
The petitioner told 13 Action News that there was a problem trying to sign in and add a driver’s license at the request of the ID.ME system.
They also complained to us that they couldn’t contact anyone with a DETR over the phone.
DETR is unaware of any issues with the ID.me system and says it is “fully functional.”
He also said that claimants who cannot be verified with the self-service option can verify their identity by talking to an ID.me representative (instructions provided on the claimant portal), also known as a trusted referee.
DETR officials said ID.me wait times will fluctuate Reliable Referee (TR) Video Call Based on the amount of validation, a particular time zone, or a shift change.The petitioner can see Here are some tips for managing your wait time.. Also, the claimant can now refresh the screen while waiting without losing their position in the TR queue.
In addition, according to DETR, most claimants can easily and quickly verify their ID online using ID.me self-service. Resources that can be viewed by individuals include resources in languages other than English, as well as more useful resources. DETR website ID.me page.. For claimants who need additional assistance, you can: Please click this link Watch a step-by-step video of ID.me or ID.me press release Contains detailed information about the process and helpful reminders.
DETR also said it recognizes that not everyone has access to computers and smartphones. Claimants who do not have this technology or need assistance should contact the UI Call Center for assistance. NorthernUICall Center (775) 684-0350; Southern UICall Center (702) 486-0350; Rural and Out-of-State: (888) 890-8211, Monday-Friday 8 am-8pm. Callers are advised to contact the call center mid-week, Wednesday through Friday after 10 am, as Monday and Tuesday are the busiest days in the call center.