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Nevada’s COVID-19 vaccine website adds new live chat feature | Coronavirus – Las Vegas, Nevada

Las Vegas, Nevada 2021-05-05 20:51:00 –

Reno, Nevada (AP) —Nevada brings live chat capabilities to the state’s leading COVID-19 vaccine website as part of its latest effort to reverse the steady decline in daily vaccinations over the past three weeks. Added. Health officials announced Wednesday.

The 14-day average of daily vaccinations across the state has declined by 45% since peaking at 25,016 on April 14. Tuesday’s average of 13,787 fell below 14,000 for the first time since mid-February.

As of Tuesday, 46% of all Nevadans over the age of 16 had at least the first vaccination, and 34% were fully vaccinated, state officials said.

New live chat support in The same team that manages the Nevada Vaccine Hotline 1-800-0946 is in place.

“Accessibility is the basis of the deployment of the COVID-19 vaccine, and this step improves digital accessibility,” said Heidi Parker, executive director of Immunize Nevada. She said it is another tool for reaching as many Nevadans as possible and providing the information needed to find the COVID-19 vaccine and appointments.

Chat is available daily from 8am to 8pm. During non-business hours, users can send emails via chat and staff will respond when they return. The chat agent is equipped with Google Translate to support multiple languages.

Agents have participated in more than 1,500 chats since the soft launch of the feature on April 23, Parker said. According to her, the average response time was 8 seconds.

Healthcare professionals prepare the Pfizer-BioNTech COVID-19 vaccine.

Carissa Roper, head of the state’s Department of Child, Family and Community Health, said the reduction in vaccination was expected by experts who have long been involved in various vaccination efforts. She said the 46% figure was higher than the flu shot rate for most years.

“I think we’re doing a really great job in Nevada,” Lope said. “I think we’re seeing the need to be more convenient and more agile to meet people in our community.”

The mobile vaccine unit administered COVID-19 shots to more than 2,900 people in northern Nevada and 2,100 people in southern Nevada in remote rural and tribal lands. The unit has begun a second dose throughout the state, but will also offer a single dose of Johnson & Johnson vaccine.

According to Roper, the state continues to expand the use of local health care providers, including family doctors, to manage shots. She said more than 97,000 doses were delivered to 275 private providers in 11 districts of Nevada, and the numbers are increasing weekly.

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