Northglenn woman claims her family was kicked off SW flight due to son’s disability, demands apology – Denver, Colorado

Denver, Colorado 2021-05-05 19:55:25 –

Northglenn, Colorado — A woman in Northglenn is demanding an apology from Southwest Airlines after claiming her family was taken off the plane because of her son’s disability.

Three-year-old Orion Scott and his family have just returned from their Florida vacation. At his age, he probably doesn’t remember it, but his mother does.

Caroline Scott said of Southwest Airlines’ flight treatment, “As a mother, it was devastating to see my son and family treated that way, so I felt that feeling for so long. There wasn’t. “

Scott and her family booked a flight to Fort Lauderdale, so her one-year-old son Atlas was able to meet his 94-year-old great-grandmother. Scott says he called Southwest Airlines a few days before the flight about Orion’s disability.

“I called the Southwest and told them that my son had a sensory processing disorder and would preferably keep his mask on, but sometimes he might have a hard time, but we can help with that. We have the tools and skills, “Scott explains.

Ken Winn, Chief Operating Officer of Firefly Autism, has over 40 years of experience working with individuals with disabilities, including sensory processing disorders. He says the disorder makes it difficult for the brain to censor information.

“It’s an overload of sensory information that creates painful sensations,” Win said.

Catherine says the airline didn’t warn her that her son’s disability would be a problem. But when she arrived at the gate on Friday, she said she met opposition from a pilot who was worried that her three-year-old kid wouldn’t leave her mask on during the four-hour flight.

“Another supervisor came in and said,’I need to get off the plane. The captain is worried about the flight of his family today,” Scott told Denver 7.

Southwest Airlines has refunded family tickets. The family decided to continue the trip, spending about $ 1,700 on the plane and bag, and $ 240 on the hotel to get on the plane the next morning.

“Please apologize from the Southwest. We would like to receive a refund of the costs we endured as a result of this mistake. And for families and children with special needs for Southwest staff I want to train, “Scott said.

Scott says his son had no problems with either flight on another airline.

“Besides eating and drinking, he wore a mask all the time on both flights,” she said.

“I think Southwest Airlines and other airlines should need employee training on this,” Win said.

Win says that with proper training, children with sensory processing disorders should be able to comply with COVID-19 regulations, as Scott says his son receives.

“Of course, there’s no reason to think he can’t wear a mask for a long time,” Win said.

Southwest Airlines has told Denver 7:

“Southwest Airlines regrets the inconvenience this family experienced while traveling. Our customer relations team contacts the family directly and informs them about their experience. Southwest Airlines employees Is Federal Maskman Date [] Sensitive to these difficult times. When we work together to support the comfort and well-being of everyone traveling with us during the ongoing COVID-19 pandemic, we continue to work between our customers and our employees. Thank you for your understanding and cooperation. “

He also followed up with Southwest Airlines and asked if there was a policy to allow the captain to refuse service to persons with disabilities. There is no reply.

Northglenn woman claims her family was kicked off SW flight due to son’s disability, demands apology Source link Northglenn woman claims her family was kicked off SW flight due to son’s disability, demands apology

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