Peloton’s surge is threatened by its slow delivery

“It’s like telling someone you’re going to have a puppy, and now you’re not,” Sinclair said. She said she’s now frustrated when she sees Peloton’s ads and articles about the company’s founders and their lifestyle. “They got all our money, and here they are on the cover of a magazine,” she said. “They can’t even give us our goods.”

Anger was exacerbated in response to an obvious glitch that some buyers allowed them to take faster delivery times by relentlessly clicking links when reschedule their emails. In one example, so many dates were released before and after Christmas that people who ordered in December said they received the bike in the same month, but many who ordered earlier were still waiting. .. Peloton couldn’t explain how this happened.

Previously, when new Peloton customers used Facebook to complain about long wait times, fans defended the company and claimed it was worth the wait. According to Crystal O’Keefe, who co-sponsors a podcast focused on Peloton called “The Clip Out” with her husband Tom, this stopped significantly at the end of last year.

“We have reached a turning point,” she said. “I can’t talk about these people anymore. I’m overwhelmed by the complaints.”

Peloton is currently flying some bicycles to avoid port congestion. This is a significantly more expensive move. In late December, we paid $ 420 million to acquire Precor, a US-based fitness maker. This will allow Peloton to start producing bikes in the state later this year.

Competitors are trying to take advantage of it — SoulCycle immediately advertised that the bike would arrive within a week or three. Manhattan entrepreneur Michael Sepso tweeted in late December that the Peloton tread he ordered in October hadn’t arrived yet. “Obviously they have hot products in demand, but the service part is just annoying,” he said.

He said several fitness makers responded to his tweets with a message to market their products. He canceled Peroton’s order and bought a treadmill from a competitor. Arrived in early January.

Peloton’s surge is threatened by its slow delivery

Source link Peloton’s surge is threatened by its slow delivery

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