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Southwest Airlines canceled flights and family missed her wedding – Pittsburgh, Pennsylvania

Pittsburgh, Pennsylvania 2021-10-13 16:07:00 –

What was supposed to be a special weekend day became an emotional roller coaster for brides whose families couldn’t attend the wedding after Southwest Airlines canceled thousands of flights nationwide. .. Kimberly Romano and Kyle Flavati live in Chicago. Most of her family. The couple flew to Las Vegas for a weekend wedding on Wednesday, October 6, without any problems. The bridesmaid’s flight was delayed on Friday. But until Saturday morning, the day before the wedding, I was worried that Romano’s parents wouldn’t do it. Related video above: Southwest limits cancellations after flight disruptions. Flavati’s friend was supposed to be on the same flight. Romano’s parents from Chicago Midway International Airport. He told the couple that the plane had been canceled, but he was still holding customer service so he didn’t know what was going on. I received a notification that the flight was cancelled. ” “And of course it was a fact and I was surprised. I was very emotional.” “It’s probably one of the most difficult things I’ve ever had to do with me. It was to get married without parents. “Southwest Airlines said many problems caused weekend cancellations, including bad weather and simple problems at the Air Traffic Control Center in Jacksonville, Florida. These problems were others. Southwest Airlines admitted to its employees on Monday that things were out of control due to a lack of enough staff, causing minimal disruption to the airlines in 2019. The couple 2021 The October wedding plan began immediately and was initially supposed to be near Florida. The couple revisited the plan in March 2020, as everything was so fluid due to the pandemic. Chosen a small 18-year-old ceremony. A guest in Overton, Florida, about 60 miles east of Las Vegas. Romano’s family considered flying to airports near Phoenix, Los Angeles, and San Diego. .. Kyle and I were scrambling to find the plane. Apparently no one could answer the phone. We actually went to the airport in Las Vegas and talked to the agent. “Many I can’t stand it for anyone, “she said. “And it’s very, very disappointing. I’ve been defending the Southwest for a long time and have been their loyal customers for a long time, and our treatment at the airport is very rude and rude, and I regret nothing. “Romano was able to take his parents to a regular flight from Milwaukee on Sunday morning at 6am, but learned that the flight was also canceled at midnight. With Flavati’s mother. Aside from my aunt, I flew to Las Vegas earlier in the week, but the couple had no family. Her parents were watching over FaceTime while her daughter was walking down the aisle. “She didn’t hear anything, but could almost see it.” A couple more than 2,000 miles away from home considered postponing the wedding, but parents advised them to continue. I did. She said. “But that was what we worked hard on. This is what we have saved for a long time.” It was a pain for Romano to have no family in the middle of her wedding. The newlyweds will celebrate again when they return from their honeymoon, but she said it wasn’t the same. “She said,” As you know, it’s a memory that can’t be replaced just by having something else. “She still wants to apologize. “I’m sure I’m not the only one who feels very inconvenient about what happened on the weekend,” she said. “I’m looking for a heartfelt apology above all. Money money. Money won’t bring back memories.” The pair is currently in California and will drive back to Chicago next Tuesday.

What was supposed to be a special weekend day became an emotional roller coaster for brides whose families couldn’t attend the wedding after Southwest Airlines Cancel thousands Of national flights.

Kimberli Romano and Kyle Hlavaty live in Chicago with most of her family. The couple flew to Las Vegas for a weekend wedding on Wednesday, October 6, without any problems.

The bridesmaid’s flight was delayed on Friday. But until Saturday morning, the day before the wedding, I was worried that Romano’s parents wouldn’t do it.

Related video above: Southwest Airlines limits cancellations after flight disruptions.

Hlavaty’s friend should have been on the same plane as Romano’s parents from Chicago Midway International Airport. He called the couple to tell them that his flight was canceled, and he was still pending customer service so he didn’t know what was going on.

“So I immediately called my parents and was notified that the flight was canceled and told me to reconfirm everything,” she said. “And, of course, it turned out to be, and I was surprised. I was very emotional.”

“It’s probably one of the most difficult things I’ve ever had to do to get married without parents.”

Southwest Airlines said a number of issues, including bad weather and a simple issue at the Air Traffic Control Center in Jacksonville, Florida, caused weekend cancellations. These issues caused minimal confusion on other airlines, and Southwest Airlines admitted on Monday that things went out of control due to a lack of adequate personnel.

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CNN is seeking comment from Southwest Airlines.

Two-year plan, one venue change

Romano and Flavati were engaged in October 2019. The couple soon began planning their wedding in October 2021, which was initially supposed to be near Chicago.

Everything was so fluid due to the pandemic that the couple rethought their plans in March 2020 and held a small ceremony in Overton, Nevada, about 60 miles east of Las Vegas, with 18 guests. I chose.

Romano’s family considered flying to nearby airports in Phoenix, Los Angeles, and San Diego. These airports could generally be located nearby, but they didn’t help.

“Everyone was scrambling. Kyle and I were scrambling to look for a flight. Apparently no one could answer the phone. Actually went to the airport in Las Vegas and the agent I talked to him to find out what he could do.

“It’s intolerable for many,” she said. “And it’s very, very disappointing. I’ve been defending the Southwest for a long time, have been their loyal customers for a long time, and our treatment at the airport is very rude and rude, against anything. But I didn’t regret it at all. It’s very annoying. “

Romano was able to take his parents on a regular flight from Milwaukee at 6 am on Sunday morning, but learned that the flight was also canceled at midnight.

Kimberly & # x20; Romano & # x20; and & # x20; She & # x20; Husband & # x20; Kyle & # x20; Flavory & # x20; Their & # x20; Wedding & # x20; Sunday & # x20; Sun & # x20; Sunday, & # x20; October & # x20; 10, & # x20; 2021 & # x20; in & # x20; Overton & # x20; NV.

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With the exception of Hlavaty’s mother and aunt, who flew to Las Vegas earlier in the week, the couple had no family. Her parents were watching through FaceTime while her daughter was walking down the aisle.

“The service was uneven because we were climbing mountains and everything, but my mother said she could see most of it,” Romano said. “She didn’t hear anything, but she could barely see it.”

More than 2,000 miles away from home

The couple considered postponing the wedding, but her parents advised them to continue.

“We talked back and forth about what to do,” she said. “But that was what we worked hard on. This is what we have saved for a long time.”

The lack of a family in the middle of her wedding was tragic for Romano. The newlyweds will celebrate again when they return from their honeymoon, but she said it wasn’t the same.

“Honestly, they [Southwest Airlines] You can essentially make up for what has already been lost, what has been robbed of me, “she said.

She still wants an apology.

“I’m sure I’m not the only one who feels very inconvenient about what happened on the weekend,” she said. “I’m looking for a heartfelt apology above all. Money money. Money doesn’t bring back memories.”

The pair is currently in California and will drive back to Chicago next Tuesday.

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