Kansas City, Missouri 2022-06-01 13:46:34 –
MADRID — Tired of talking to machines when calling a bank or power company? The Spanish government wants to require companies to provide customer service workers when callers request customer service workers.
This is one of a series of measures included in the customer service bill proposed by the Spanish left-wing coalition government.
Consumer Minister Alberto Garson often said that “companies create a bureaucratic labyrinth” to prevent customers from exercising their right to service.
The bill also seeks to eliminate long wait times by forcing businesses to answer calls within three minutes.
This means that basic utility services need to provide live customer service over the phone 24 hours a day, 7 days a week.
All other companies need to provide live customer service during working hours.
Fines for breaking the law range from $ 160 to $ 106,000.
This bill requires the approval of the Spanish Parliament before it becomes a bill.
Spain proposes customer service bill Source link Spain proposes customer service bill