Omaha

Sprint fined for overcharging, misleading customers in Omaha – Omaha, Nebraska

Omaha, Nebraska 2021-06-08 12:11:55 –

Omaha, Nebraska (KMTV) — According to the release of Crystal Rhoades, a public service commissioner in District 2, Nebraska, wireless carrier Sprint has been fined for misleading and overcharging customers.

The release of Rhoades states:

On Tuesday, June 8, the Nebraska Public Services Commission (PSC) dismissed the formal complaint and issued an order (911.033.16) to impose a fine on wireless carrier Sprint.

“For six years, Sprint has admitted that it has overcharged all its customers by nearly $ 300,000 on all routes in Omaha’s city limits,” said District 2 Secretary Crystal Rhoades. The European Commission has sent a message that carriers need to be more responsible to consumers and such explicit mistakes are unacceptable. “

The Commission filed a formal complaint against Sprint in March 2019, alleging that the wireless operator violated the Neb. Rev. Stat. § 86-457 and 86-459 (4) From 2013 to 2019, users residing in Omaha will be charged an additional 0.50 Extended Wireless 911 for each active wireless phone number. The commission’s annual surcharge has been 0.45 since 2012. The complaint also alleged that Sprint misrepresented the invoice surcharge as Omaha City Tax rather than the Enhanced Wireless 911 surcharge. ..

Overpayments affected 77,421 Sprint customers, for a total of $ 296,414.15. Carriers are in the process of issuing credits to all currently active customers affected by overcharging and issuing refund checks to closed accounts.

Commissioner Rhoades said, “We encourage previous Sprint customers who appear to have been affected by overcharging to contact the carrier.”

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Sprint fined for overcharging, misleading customers in Omaha Source link Sprint fined for overcharging, misleading customers in Omaha

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