Target removes self-checkout, limits service to people with 10 or fewer items

Target launches new self-checkout policy that limits purchases to 10 items


Target launches new self-checkout policy that limits purchases to 10 items

00:34

Target is retiring what has become a widespread and faster way for customers to pay for in-store purchases.

thursday retail store Said We’re making changes to an important part of the purchasing process: the checkout line. Target says customers who choose self-checkout will be limited to 10 items. Otherwise, you will have to go through a human cashier to purchase your items before leaving the store.

Target’s Express Self-Checkout lanes will be introduced Sunday at most of the company’s 2,000 stores. The changes come after the company piloted the program in 200 stores last fall, where the company notes self-checkout was twice as fast.

Target and other retailers have invested heavily in self-checkout options during the pandemic to limit human contact, mitigate the spread of the virus and save on labor costs. However, some studies have found that self-checkouts can increase customer theft.

For example, LendingTree in 2023 investigation Among 2,000 U.S. consumers, we found that 15% of self-checkout users intentionally stole items. 44% of self-checkout thieves said they would do the same.

Some customers also Self-checkout turns sourA recent study from Drexel University found that shoppers feel more loyal to a store and are more likely to return when checking out with a human cashier. Self-checkouts can also pose financial risks to customers, and there have been reports of credit card skimmers being installed in self-checkout lanes at retail stores. Some supermarkets in Massachusetts.

Why does Target limit self-checkout to 10 items?

Target said its motivation for limiting the number of items at self-checkout counters was to improve the customer experience by speeding up the process.

The company also plans to open more staffed checkout lanes for customers with 10 or more items, speeding up the entire checkout process. Target added that store managers will designate self-checkout lane times based on foot traffic patterns.

Other retailers also appear to be cooling down on self-checkout use after doubling down on self-checkout capacity during the pandemic.

Walmart hasn’t announced anything publicly, but some shoppers have reported: Social media Self-checkout lines at local stores are reportedly closed. Walmart did not immediately respond to CBS MoneyWatch’s request for comment.



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Target launches new self-checkout policy that limits purchases to 10 items

Target launches new self-checkout policy that limits purchases to 10 items

00:34

Target is retiring what has become a widespread and faster way for customers to pay for in-store purchases. thursday retail store Said We’re making changes to an important part of the purchasing process: the checkout line. Target says customers who choose self-checkout will be limited to 10 items. Otherwise, you will have to go through a human cashier to purchase your items before leaving the store. Target’s Express Self-Checkout lanes will be introduced Sunday at most of the company’s 2,000 stores. The changes come after the company piloted the program in 200 stores last fall, where the company notes self-checkout was twice as fast.

Target and other retailers have invested heavily in self-checkout options during the pandemic to limit human contact, mitigate the spread of the virus and save on labor costs. However, some studies have found that self-checkouts can increase customer theft. For example, LendingTree in 2023 investigation Among 2,000 U.S. consumers, we found that 15% of self-checkout users intentionally stole items. 44% of self-checkout thieves said they would do the same.

Some customers also Self-checkout turns sourA recent study from Drexel University found that shoppers feel more loyal to a store and are more likely to return when checking out with a human cashier. Self-checkouts can also pose financial risks to customers, and there have been reports of credit card skimmers being installed in self-checkout lanes at retail stores. Some supermarkets in Massachusetts.Why does Target limit self-checkout to 10 items?Target said its motivation for limiting the number of items at self-checkout counters was to improve the customer experience by speeding up the process. The company also plans to open more staffed checkout lanes for customers with 10 or more items, speeding up the entire checkout process. Target added that store managers will designate self-checkout lane times based on foot traffic patterns. Other retailers also appear to be cooling down on self-checkout use after doubling down on self-checkout capacity during the pandemic.

Walmart hasn’t announced anything publicly, but some shoppers have reported: Social media Self-checkout lines at local stores are reportedly closed. Walmart did not immediately respond to CBS MoneyWatch’s request for comment.

Megan Cerullo

Megan Cerullo is a reporter for CBS MoneyWatch based in New York, where she covers small business, workplace, health care, consumer spending, and personal finance topics. She regularly appears on her CBS News streaming to discuss her own coverage.

https://www.cbsnews.com/news/target-self-checkout-limit-10-items/ Target removes self-checkout, limits service to people with 10 or fewer items

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