Nashville-Davidson

‘There were no answers’: Southwest passengers experience extreme delays, some forced to drive after massive cancellations – Nashville-Davidson, Tennessee

Nashville-Davidson, Tennessee 2021-10-11 23:19:31 –

Nashville, Tennessee (WKRN) —Thousands of Southwest Airlines passengers were heading to their destination on Monday after canceling their original flights scheduled for the previous Saturday and Sunday.

“I’m about to go to Oklahoma City,” said Tyler Estes, a Southwest passenger whose flight was canceled twice. “Just go on a business trip.”

Approximately 2,000 Southwest Airlines flights nationwide were canceled over the weekend. At least 22 of them were in and out of Nashville.

“We were supposed to go home on Sunday morning,” said Amanda Gilchrist. “Saturday afternoon, we were preparing to return to our room and received a text from Southwest Airlines stating that the flight was canceled. I immediately thought,” It’s not right. ” “

Passengers called it chaotic and confusing.

“I was shocked to access the app, but it still showed that everything was fine. I still had my boarding number and everything. I called and said I waited 120 minutes. That was it, “said Marisa Sharp, who was traveling from Nashville to Seattle.

On Monday, Southwestern officials apologized in writing, “We are working hard to restore stability.”

“When we tried to call, there was no answer and we didn’t receive anything,” Gilchrist said. “But at this point, there seems to be a mix of information, from air traffic control issues to weather issues. The rumored factory has many other suggestions.”

Gilchrist and her husband instead had to drive home for six hours to Nashville.

Download the News2 app for the latest headlines, StormTracker Weather and more.

“I actually had to change my rental car because the car I had while in Florida wanted to charge about $ 500 just to drive the car in less than a day,” Gilchrist said. Stated.

For stranded passengers, hotel accommodation probably came out of their pockets. A Southwest Airlines representative told News 2 that airlines usually do not bear these costs.

‘There were no answers’: Southwest passengers experience extreme delays, some forced to drive after massive cancellations Source link ‘There were no answers’: Southwest passengers experience extreme delays, some forced to drive after massive cancellations

Back to top button