Aurora, Colorado 2022-08-01 08:00:44 –
When a business owner and beloved member of Denver’s East Colfax district was shot outside the apartment late July 15, four calls to 911 (including the first call) were made to Aurora’s Emergency Operations Center. went to. Career.
While technology exists to more accurately route 911 calls from mobile phones to the correct 911 communications center, Verizon, one of the three largest carriers in the United States, refuses to install it in Denver and elsewhere. I am.
T-Mobile and AT & T leveraged the technology in Denver earlier this year, said Andrew Dameron, director of the city’s 911 services.
But even after city officials asked the company to do so, Verizon declined.
“Their reaction isn’t essentially doing what AT & T and T-Mobile are doing, but we believe the state and 911 authorities are responsible for coming up with solutions to use the technology. “Dameron said.
Dameron provided Denver Post with a copy of the answer he received from Verizon, and a company representative wrote: A government initiative to incorporate location-based routing capabilities into the 911 Center’s next-generation 911 (NG911) network. “
Verizon did not respond to two email queries from The Post.
“There is no quick solution”
Kyaw Oo, whose mother Ma Kaing was murdered on July 15, said he and his sister had a Verizon phone. His sister called 911 after a random bullet fired from a nearby park hit her mother while outside Hidden Brook’s apartment at 1313 Xenia St. near the Denver-Aurora border. It was the first person to call.
The call went to Aurora and it took 3 minutes and 50 seconds for her to be transferred to the Denver 911 operator, according to accounts provided by the Public Security Bureaus of the two cities.
Darryl Brunson, Colorado Public Utility Commission’s 911 Program Manager, said it is a national problem that mobile phone users do not always have access to the correct 911 call center. It can be fixed by the federal and state governments, but it takes time and money to do it, he said.
Wireless operators with a desire to upgrade their technology can do it at a much faster pace, he said.
“There is no quick solution to this,” Branson said. “If so, we would have already done it.”
For years, 911 calls from mobile phones were routed to the emergency communications center based on the cell tower closest to the caller. Therefore, if a person stood near the border between Aurora and Denver, the phone could go to the city where the tower was, rather than the restriction on either side of the city where the caller stood.
According to Dameron, this is the routing technology that Verizon still uses.
The technology that more accurately identifies where the mobile phone user is standing when dialing the 911 is called geospatial routing or location-based routing. New technologies that have existed since around 2018 use GPS information and other data to more accurately locate the caller.
“For a very long time, location information wasn’t accurate enough for call routing,” says Branson. “I couldn’t get it in the first few seconds. This is what I need for routing.”
In May, AT & T became the first airline in the country. I swear to install the technology nationwide.. Dameron said Colorado was one of the first states in which it was implemented. That month, it went online in Colorado and 15 other states.
T-Mobile announced in 2019 that it will create location-based routing in response to city demands. Denver requested it in March, Dameron said, and it is currently being tested.
In July, the Federal Communications Commission announced it was. Considering location-based routing In a move that requires carriers across the country to update the system for 911 calls. The FCC has been discussing this move since 2018, so it could take years before the regulation is adopted, according to the FCC’s notice for public comments.
Across the state, the Task Force is considering a bill to send to the General Assembly to redirect state 911 surcharges to projects that can build location-based routing throughout Colorado, Branson said. The project will allow carriers to voluntarily implement location-based routing throughout the state to help 911 offices respond to other emergencies, such as backing up each other in the event of an institution’s system crash. Even if it is necessary.
To build that system state-wide, Dameron said he would need to hire an outside company to create state-wide datasets compiled from all Colorado 911 systems.
“Hard work will build state datasets,” he said.
But the 911 director wants to do that. They say they need to keep up with the rapidly evolving mobile technology and make their communities more secure.
“911, you all have to step up”
Meanwhile, residents along the Northern Lights-Denver border, separated by Yosemite Street, want to change their neighborhood.
After years of increased violence, residents say they are begging police, paramedics, and other city officials to help them. At a neighborhood meeting on Wednesday, tensions boiled as residents cried when talking about Cain’s death, complaining about the slow response of 911 and the constant shooting at night.
They said Denver police, fire departments and EMS took too long to constantly answer calls from the neighborhood, not just the night Kaing died.
“911, everyone needs to step up,” said Tanei Shalinz, a resident of Hiddenbrook’s apartment. “I need help here.”
upon The night when Cain was killed, She and her children stayed late at the recently opened restaurant Taw Win to bake desserts for catering orders. When someone started shooting at New Freedom Park, a catty corner from a hidden Brooke apartment, they were dropping a dessert pot into their apartment.
Oo and his family said it took as long as 15 minutes for EMS to arrive to assist Kaing.
However, Denver officials provided a timeline on Friday, with an ambulance arriving at the scene at 11:35 pm, 5 minutes and 17 seconds after the city received its first 911 call at 11:29 pm. I showed that I did. It was fired in the area at 11:29 pm, just 17 seconds before the first 911 call arrived.
The first police officer arrived at the scene 5 minutes and 16 seconds after the first dispatch call, the city timeline said.
The post has submitted open record requests for 911 audio recordings, but the city hasn’t provided them yet.
Denver and Aurora have intercoms to use to communicate when trying to transfer a call, as mobile phone calls along the border can be transferred to the wrong 911 call center. According to Dameron, the Aurora operator patched Denver and requested Kane’s ambulance before her daughter was transferred to the Denver operator. He said it happened within the first minute.
Denver has the same settings as other cities and counties that share a border.
“For this situation, we are doing it,” he said.
It’s unclear if another call routing system made a difference to Kaing. And her son said he was wondering if it would make a difference in the future.
“I can’t tell my neighbors, but if someone asks for help and doesn’t have enough response time, I don’t think anything will happen with another mobile service,” Oo said. ..
Dameron said he understood frustration. He attends the second community meeting this week and tries to answer residents’ questions about what happened.
“When dialing 911, you shouldn’t hear them say I need to transfer you to someone else,” he said. “That shouldn’t happen. That’s why the industry, state and federal governments need to keep moving towards new and better technologies.”
Verizon won’t install technology in Colorado pinpoint 911 calls from cellphones Source link Verizon won’t install technology in Colorado pinpoint 911 calls from cellphones