Warranty delays leave Tulsa family without AC for months – Tulsa, Oklahoma

Tulsa, Oklahoma 2022-08-03 10:59:43 –

Tulsa, Oklahoma — Imagine trying to survive the recent record-breaking heatwave without AC. A young local family has been doing just that for over a month.

In the East Tulsa home that belongs to the Patton family, children are reading about a terrifying monster named Renaldo. Sweltering, stuffy, without central air conditioning, all the while battling real-life terrifying monsters.

‘It’s hot and miserable, but I know things happen,’ says Marissa Patton

The young family’s air conditioner went out in the blink of an eye on June 20th. Fear not, they thought. After all, they’ve been paying hundreds of dollars in home insurance through American Home Shield for the past five years, Marissa says.

“I was told the parts order was a week late and it makes sense. Everyone is rabid and the AC is failing. Makes perfect sense.”

Meanwhile, the thermostat on the wall shows 89 degrees and rising. That’s with the little help some borrowed AC units can lend.No help at all from the warranty company, according to Marissa.

“You just have to wait, you just have to wait.”

Wait for the summer dog days to turn into weeks, then months, and still counting.

“Obviously I’m very upset. I have five small children, one is two and a toddler. They are hot.”

Frozen ice can only do so much to keep kids cool, says Marissa. She said she felt compelled to separate her children and spend time with her family, at least for a while.

“The biggest part of this is my kids are miserable and want to go home. That’s the hardest part of everything.”

Marissa says it’s tough to wait more than five weeks in the heat right now.

“I don’t trust them to fix it and I don’t know what I’m trying to do.”

Made a base touch with the American Home Shield. Within hours, the rep said they would replace the capacitor. It happened just a few days later.

The Pattons now have air conditioning, which is sure to help them fight the August heat.

American Home Shield says it will cover the full cost of the condenser and the cost of the alternative cooling and refund the service fee.

The representative tells the problem solver:

“We take great pride in providing our customers with quality service and valuable protection. strive to

We sincerely apologize for the frustrations, delays and inconveniences Ms. Patton has experienced. We let her know that we cover all costs associated with replacing her capacitors. Additionally, we offered to refund her cooling and service charges on behalf of her. Our Customer Care team will work closely with Ms. Patton to make sure your unit is working properly.

We look forward to building a lasting relationship with Ms. Patton and look forward to future opportunities to provide her with exceptional service and value. “

Please contact the problem solver.

  • 918-748-1502
  • problemsolvers@kjrh.com

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Warranty delays leave Tulsa family without AC for months Source link Warranty delays leave Tulsa family without AC for months

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