Internal support platforms go from platforms like ticket systems and email chats for channels like Slack, Microsoft’s team, and discord. But with a slack, for example, it can be a host hundredside, all can be unclear. Basic, out of the UK, think if you have the answers. API-First-First Platform describes all of these communication channels, allowing businesses to refresh support. “This means that you can literally talk to your customers anywhere,” Simon Simon Rohrbach tells techcrroch over the phone. It also can chat and email in the same way of traditional help, such as Zendesk or Intercom, but also electrical power, and Microsoft teams, or discord over one UI. “This is just instantly used. People really like to use, and have traditional support, metric support, response, and more,” said Rohrbach. “We see this great shift occurred from the correct support of the use, to support work with success and technique and all other teams. And we have the power that is internal collaboration,” he added. Startup is now producing $ 15 million in a circle circle series led by battery equilibrium, based on the continued part of the battery life and connecting equity. The funding will be used partly to establish the first US office in San Francisco. Plain was established by Rohbach and Matt Vagni. Both before working on other people from the day, with the Rohbach led the content, research, and team design, while Vagni working on design and internal instruments. Customers to plain including companies like Sanity, Laravel, Stytch, and Raycast. In a statement, Neeraj Agrawal, the Battery requires common partner’s partner, said: “The B2 support moves to this new collaboration and AI.” However, plain is not the only player in the business collecting the customer support channel. In the US there is also thena and Pylon. Last year, the land collection on the $ 17 million investment to build a complete customer service platform B2B service, on the circle led andresesen Horowitz with a separation of public and angels. Now have more than 250 customers. Meanwhile, Thena has picked up more than $ 7 million and including first capital and investors.
